Our Team
Our team is what sets us apart! We look for people who are not only qualified and experienced, but who are also passionate for giving high quality and efficient service, who speak the same language of our clients and who love to make a difference among other services.
Your first contact to ARA Tours will probably be with our competent and multilingual Customer Experience department. a group of Costa Ricans, Germans, Swiss and one Austrian. We are therefore happy to attend you in the following languages:
- English
- German
- French
- Spanish
Meet the ones that work with passion to provide you the best experience in Costa Rica!
Founders and Consultants

Daniel Küng
Founder & Consultant

Roland Ayer
Founder & Consultant
Management

Sandra Haun
General Manager

Marco Thomas
Deputy Manager
Customer Experience

Christine Pohnitzer
Commercial Manager

Christina Hermann
Business Development
Customer Experience Team 1

Daniel José Campos
Customer Experience Teamleader 1

Manuel Gómez
Customer Experience Agent

Francisco Rojas
Customer Experience Agent

Bernardita Alvarado
Customer Experience Agent

Mario López
Customer Experience Agent

Ana Lucía Rojas
Customer Experience Agent

Iris Gharbi
Customer Experience Agent
Customer Experience Team 2

Alice Henke
Customer Experience TeamLeader 2

Annika Pagels
Customer Experience Agent

Mabet Cerdas
Customer Experience Agent

Corinne Abplanalp
Customer Experience Agent

Daniela Solano
Customer Experience Agent
Customer Experience Team 3

Stefanie Braun
Customer Experience TeamLeader 3

Ana Belén Rodríguez
Customer Experience Agent

Catalina Mora
Customer Experience Agent

Diego Matamoros
Customer Experience Agent

Kevin Cortés
Customer Experience Agent
Customer Experience Team 4

Jennifer Bustamante
Customer Experience TeamLeader 4

Kristel Ramírez
Customer Experience Agent

Angélica Olivares
Customer Experience Agent
Direct Team

Aline Reifferscheidt
Direct TeamLeader

Irene Pérez
Customer Experience Agent
Groups Team

Daniela Gómez
Groups TeamLeader

Yoselyn Barrantes
Customer Experience Agent

Jacqueline Arce
Customer Experience Agent

Mariela Zamora
Customer Experience Agent

Carolina Masís
Customer Experience Agent
A&K Team - Sales

Elizabeth Olivares
A&K Teamleader Sales

Marilyn Rodríguez
Travel Consultant

David Solano
Travel Consultant

Eddie Rodríguez
Travel Consultant
A&K Team - Operations

Andrés Mora
Operations Coordinator

Javier Quesada
Cruise Operations Specialist
Operations

Pedro Fernandez
Operations Manager

Monserrat López
Guides Coordinator

Roberto Ramírez
Logistics Agent

Deily Chinchilla
Logistics Agent

Ariel Vargas
Logistics Agent
Airport Guides

Sonia Herrera
Airport Guide

Josef Vacek
Airport Guide

Sugeilyn Elizondo
Airport Guide

Evelyn Marin
Airport Guide
Product Development

Francisco Urcuyo
Product Development
Product Department

Andrea Castro
Product Manager

Tatiana Salazar
Product Executive

Alexandra Lizano
Product Executive

Tatiana Arroyo
Product Executive

Bryant García
Guides & Transport
Connectivity & Processes

Adriana Arroyo
Connectivity & Processes Manager
Database

Rebeca Hernández
Database Teamleader

María Fernanda Hernández
Database Agent

Jeimy Torres
Database Agent

Nathalie Díaz
Database Agent
Content

Sabine Schön
Content Coordinator

Andrea García
Content Coordinator A&K
Sustainability

Sofía Soto
Sustainability Coordinator
Marketing & Branding

Marc Tschallener
Teamleader Marketing & Branding

Víctor Díaz
Graph & Web Designer
IT Support Team

Freddy Mora
IT SUPPORT

Mauricio Fernández
IT Support Assistant
Financial Department

Alejandra Ramírez
Finance Teamleader

Johnny Quesada
Public Accountant

Rosa Marín
Treasury & Payroll

Claudia Pérez
ACCOUNTING AGENT

Kendall Bermúdez
ACCOUNTING AGENT

Cristian Delgado
ACCOUNTING AGENT
HR & Services

Marcela Zamora
Human Talent Manager

Saylin Guzmán
Receptionist
Internal Services Team

Jensy Vargas
Housekeeping

Jesús Calderon
Maintenance & Security

Manuel Vargas
Maintenance & Security

Jose Nuñez
Maintenance & Security