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Our Team

Our team is what sets us apart! We look for people who are not only qualified and experienced, but who are also passionate for giving high quality and efficient service, who speak the same language of our clients and who love to make a difference among other services.

Your first contact to ARA Tours will probably be with our competent and multilingual Customer Experience department. a group of Costa Ricans, Germans, Swiss and one Austrian. We are therefore happy to attend you in the following languages:

  • English
  • German
  • French
  • Spanish

Meet the ones that work with passion to provide you the best experience in Costa Rica!

Founders and Consultants


Daniel Küng

Daniel Küng

Founder & Consultant
Roland Ayer

Roland Ayer

Founder & Consultant

Management


Daniel Küng

Sandra Haun

General Manager
Roland Ayer

Marco Thomas

Deputy Manager

Customer Experience


Christine Pohnitzer

Commercial Manager

Christina Hermann

Business Development

Customer Experience Team 1

Daniel José Campos

Customer Experience Teamleader 1

Manuel Gómez

Customer Experience Agent

Francisco Rojas

Customer Experience Agent

Bernardita Alvarado

Customer Experience Agent

Mario López

Customer Experience Agent

Ana Lucía Rojas

Customer Experience Agent

Iris Gharbi

Customer Experience Agent

Customer Experience Team 2

Alice Henke

Customer Experience TeamLeader 2

Annika Pagels

Customer Experience Agent

Catalina Mora

Customer Experience Agent

Mabet Cerdas

Customer Experience Agent

Corinne Abplanalp

Customer Experience Agent

Daniela Solano

Customer Experience Agent

Customer Experience Team 3

Stefanie Braun

Customer Experience TeamLeader 3

Ana Belén Rodríguez

Customer Experience Agent

Yerlin Barrantes

Customer Experience Agent

Lorena Acuña

Customer Experience Agent

Diego Matamoros

Customer Experience Agent

Kevin Cortés

Customer Experience Agent

Customer Experience Team 4

Jennifer Bustamante

Customer Experience TeamLeader 4

Fabián Gómez

Customer Experience Agent

Kristel Ramírez

Customer Experience Agent

Angélica Olivares

Customer Experience Agent

Direct Team

Aline Reifferscheidt

Direct TeamLeader

Irene Pérez

Customer Experience Agent

Groups Team

Daniela Gómez

Groups TeamLeader

Yoselyn Barrantes

Customer Experience Agent

Jacqueline Arce

Customer Experience Agent

Mariela Zamora

Customer Experience Agent

Carolina Masis

Customer Experience Agent

A&K Team - Sales

Elizabeth Olivares

A&K Teamleader Sales

Marilyn Rodríguez

Travel Consultant

David Solano

Travel Consultant

Eddie Rodríguez

Travel Consultant

A&K Team - Operations

Ricardo Villalobos

Operations Coordinator - Concierge

Andrés Mora

Operations Coordinator - Concierge

Javier Quesada

Cruise Operations Specialist

Operations


Pedro Fernandez

Operations Manager

Kerstin Seip

Guides Coordinator

Monserrat López

Guides Coordinator

Leonardo Rojas

Logistics Agent

Roberto Ramírez

Logistics Agent

Deily Chinchilla

Logistics Agent

Ariel Vargas

Logistics Agent

Airport Guides

Sonia Herrera

Airport Guide

Josef Vacek

Airport Guide

Sugeilyn Elizondo

Airport Guide

Evelyn Marin

Airport Guide

Product Development


Francisco Urcuyo

Product Development

Product Department


Andrea Castro

Product Manager

Tatiana Salazar

Product Executive

Alexandra Lizano

Product Executive

Tatiana Arroyo

Product Executive

Bryant García

Guides & Transport

Connectivity & Processes


Adriana Arroyo

Connectivity & Processes Manager

Database

Rebeca Hernández

Database Teamleader

María Fernanda Hernández

Database Agent

Jeimy Torres

Database Agent

Nathalie Díaz

Database Agent

Content

Sabine Schön

Content Coordinator

Andrea García

Content Coordinator A&K

Sustainability


Sofía Soto

Sustainability Coordinator

Marketing & Branding


Marc Tschallener

Teamleader Marketing & Branding

Víctor Díaz

Graph & Web Designer

IT Support Team


Freddy Mora

IT SUPPORT

Mauricio Fernández

IT Support Assistant

Financial Department


Alejandra Ramírez

Finance Teamleader

Johnny Quesada

Public Accountant

Rosa Marín

Treasury & Payroll

Claudia Pérez

ACCOUNTING AGENT

Kendall Bermúdez

ACCOUNTING AGENT

Pending

ACCOUNTING AGENT

HR & Services


Marcela Zamora

Human Talent Manager

Saylin Guzmán

Receptionist

Internal Services Team

Jensy Vargas

Housekeeping

Jesús Calderon

Maintenance & Security

Manuel Vargas

Maintenance & Security

Jose Nuñez

Maintenance & Security

Contact Information

WhatsApp: +506-8893-3863
Phone: +506-2232-0400
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address

Apdo 799 – 1007
San José, Costa Rica


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